Start with self-service
For the public beta, please check the in-app settings, legal pages, and troubleshooting options first. This helps us keep support fast while the product is still in testing.
- Account or login: use the login screen, password reset, and email confirmation flow.
- Account deletion: use the in-app settings or the Delete Account page.
- Privacy: review Privacy and Privacy Choices before sending a data request.
- Purchases: check the Purchases page and your store purchase history first.
- Tour stuck: pause, restart the app, check location permission, and try again with a stable connection.
Support categories
- Account
- Login
- Deletion
- Privacy
- Purchases
- Safety
- Location
- Camera
- Audio
- Tour stuck
What to include
Send a short description, your device model, app version, language, approximate time of the issue, and screenshots if useful. Never send passwords or payment card details. For purchase issues, include the store receipt or order reference if available.
Monitoring and triage
Production builds and the website can send crash and diagnostic events to Sentry when monitoring is configured. Support uses these events to connect reports to app version, release, device context, and error category.
FAQ
The FAQ covers account access, location permission, stuck tours, purchases, account deletion, monitoring, and support contact.
Active contact
Contact GFL support at [email protected]. This is the active support address during beta.