Do I need an account?
Some onboarding and preview flows can be explored without a full account, but profile progress, purchases, wallet balances, achievements, deletion, and restore flows require an account.
Why does GFL need location access?
GFL uses your location for tour start, route generation, proximity checks, compass guidance, and arrival validation. The app does not use continuous background tracking at launch.
What should I do if a tour is stuck?
Pause the tour, check location permission, move outdoors if GPS is weak, restart the app, and try again with a stable connection. If the stop still cannot be completed, contact support with app version, device model, language, and approximate time.
How do purchases and restore work?
Google Play purchases are verified server-side before digital content is credited. Use Restore Purchases in the store if a pending purchase was charged but not assigned. Include the order reference when contacting support.
How can I delete my account?
Use the in-app settings or the public Delete Account page. Account data is deleted or anonymized where possible; purchase and ledger records may be retained where legally required.
Does GFL use monitoring?
Production builds and the website can use Sentry for crash reports, release diagnostics, and stability monitoring when a Sentry DSN is configured. This is used for support and reliability, not app-wide advertising tracking.
How do I contact support?
Send an email to [email protected]. Never include passwords, full payment card data, or unnecessary personal information.