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Account deletion

When account deletion is blocked

Follow the visible message, not internal server codes.

Account deletion

01

What to do

Follow the visible message, not internal server codes.

  1. 1If deletion is running, wait without starting parallel attempts.
  2. 2For “Deletion not completed”, the app offers “Contact support”.
  3. 3If the app is inaccessible or that route does not help, open the public “Delete account” page and use its existing deletion email link.
  4. 4Include the visible message and time, but no passwords, tokens or full diagnostics.
Guided troubleshooting