Help Center

Errors and states

For example GPS, sign-in or resume a tour

GFL-AUTH-001Blocking

Credentials not accepted

The email or password does not match a confirmed account.

Platform: Android, iOS
Affected areas: Sign-in
Retry: Yes

Likely causes

The email or password differs from the confirmed account details.
A confirmation or reset link is no longer the newest one.
Several attempts in a short time triggered a temporary wait.

Steps

Where are you in sign-in? After the selected action, check that the right account and, if needed, profile setup appear. Use “Save and continue” there, or “Try again” for a loading error.
If a profile error persists, keep the state and use the offered profile check; a password reset does not fix a profile loading error.

Start diagnostic

GFL-AUTH-002Blocking

Email not confirmed

The account exists but sign-in requires the newest confirmation link first.

Platform: Android, iOS
Affected areas: Sign-in
Retry: Yes

Likely causes

The email or password differs from the confirmed account details.
A confirmation or reset link is no longer the newest one.
Several attempts in a short time triggered a temporary wait.

Steps

Where are you in sign-in? After the selected action, check that the right account and, if needed, profile setup appear. Use “Save and continue” there, or “Try again” for a loading error.
If a profile error persists, keep the state and use the offered profile check; a password reset does not fix a profile loading error.

Start diagnostic

GFL-AUTH-003Blocking

Sign-in link expired or invalid

The link expired, was already used or no longer contains the required session data.

Platform: Android, iOS
Affected areas: Sign-in
Retry: Yes

Likely causes

The email or password differs from the confirmed account details.
A confirmation or reset link is no longer the newest one.
Several attempts in a short time triggered a temporary wait.

Steps

Where are you in sign-in? After the selected action, check that the right account and, if needed, profile setup appear. Use “Save and continue” there, or “Try again” for a loading error.
If a profile error persists, keep the state and use the offered profile check; a password reset does not fix a profile loading error.

Start diagnostic

GFL-AUTH-004Notice

Too many requests

The service is temporarily limiting further sign-in, email or generation attempts.

Platform: Android, iOS
Affected areas: Sign-in
Retry: Yes

Likely causes

The email or password differs from the confirmed account details.
A confirmation or reset link is no longer the newest one.
Several attempts in a short time triggered a temporary wait.

Steps

Where are you in sign-in? After the selected action, check that the right account and, if needed, profile setup appear. Use “Save and continue” there, or “Try again” for a loading error.
If a profile error persists, keep the state and use the offered profile check; a password reset does not fix a profile loading error.

Start diagnostic

GFL-SUPPORT-001Notice

Connection unavailable

The app could not complete the required online verification reliably.

Platform: Android, iOS
Affected areas: Tour resume, Sign-in
Retry: Yes

Likely causes

The connection was interrupted or unavailable.
The required service did not respond in time; this does not establish that saved data was lost.

Steps

A connection error can affect different actions. Check your connection and choose the action that failed below. Do not repeat a pending transfer or purchase.
Do not uninstall, clear app data or switch accounts while progress or a transfer is unresolved.

Recover sign-in Fix tour generation Resume a tour Check tour tasks and progress Use tokens, power-ups and coins Check the notification problem Complete account deletion

GFL-LOCATION-001Blocking

Location access denied

GFL cannot currently read foreground location.

Platform: Android, iOS
Affected areas: Location
Retry: Yes

Likely causes

Location permission or the device location services are switched off.
Buildings, weather or the current surroundings are weakening the GPS signal.

Steps

Permission, enabled location services and GPS accuracy are separate requirements.
Read the current message and requirement. Choose only the matching case; the other cases are not additional required steps.

Start diagnostic

GFL-LOCATION-002Blocking

Allow location in system settings

The system will not show another in-app prompt; permission must be changed manually.

Platform: Android, iOS
Affected areas: Location
Retry: Yes

Likely causes

Location permission or the device location services are switched off.
Buildings, weather or the current surroundings are weakening the GPS signal.

Steps

Permission, enabled location services and GPS accuracy are separate requirements.
Read the current message and requirement. Choose only the matching case; the other cases are not additional required steps.

Start diagnostic

GFL-LOCATION-003Blocking

GPS or location services are off

The app may have permission but the device is not supplying a position.

Platform: Android, iOS
Affected areas: Location
Retry: Yes

Likely causes

Location permission or the device location services are switched off.
Buildings, weather or the current surroundings are weakening the GPS signal.

Steps

Permission, enabled location services and GPS accuracy are separate requirements.
Read the current message and requirement. Choose only the matching case; the other cases are not additional required steps.

Start diagnostic

GFL-LOCATION-004Notice

GPS accuracy is too weak

Current accuracy is not sufficient for a reliable arrival or task check.

Platform: Android, iOS
Affected areas: Location, Compass
Retry: Yes

Likely causes

Location permission or the device location services are switched off.
Buildings, weather or the current surroundings are weakening the GPS signal.

Steps

Permission, enabled location services and GPS accuracy are separate requirements.
Read the current message and requirement. Choose only the matching case; the other cases are not additional required steps.

Start diagnostic

GFL-TOUR-001Blocking

No safe route found

No route matched the start, mode, filters and safety policy.

Platform: Android, iOS
Affected areas: Tour planning
Retry: Yes

Likely causes

The start point, distance, duration or filters cannot be combined safely in this area.
Location or internet access was not stable enough while planning.

Steps

Which action does the preview offer? After the countdown or chosen action, check the preview. Start only a confirmed, saved tour.
Keep your choices for a temporary error and use the offered retry; an existing tour can continue independently of the planning limit.

Start diagnostic

GFL-TOUR-002Blocking

Target distance cannot be met

Available routes fall outside the allowed distance tolerance.

Platform: Android, iOS
Affected areas: Tour planning, Runner, Custom
Retry: Yes

Likely causes

The start point, distance, duration or filters cannot be combined safely in this area.
Location or internet access was not stable enough while planning.

Steps

Which action does the preview offer? After the countdown or chosen action, check the preview. Start only a confirmed, saved tour.
Keep your choices for a temporary error and use the offered retry; an existing tour can continue independently of the planning limit.

Start diagnostic

GFL-TOUR-003Blocking

Target duration cannot be met

Available routes fall outside the allowed duration tolerance.

Platform: Android, iOS
Affected areas: Tour planning, Explorer, Runner, Custom
Retry: Yes

Likely causes

The start point, distance, duration or filters cannot be combined safely in this area.
Location or internet access was not stable enough while planning.

Steps

Which action does the preview offer? After the countdown or chosen action, check the preview. Start only a confirmed, saved tour.
Keep your choices for a temporary error and use the offered retry; an existing tour can continue independently of the planning limit.

Start diagnostic

GFL-TOUR-004Blocking

Tour could not be saved safely

Start is blocked so a tour never begins without a recoverable state.

Platform: Android, iOS
Affected areas: Tour planning, Tour resume
Retry: Yes

Likely causes

The start point, distance, duration or filters cannot be combined safely in this area.
Location or internet access was not stable enough while planning.

Steps

Which action does the preview offer? After the countdown or chosen action, check the preview. Start only a confirmed, saved tour.
Keep your choices for a temporary error and use the offered retry; an existing tour can continue independently of the planning limit.

Start diagnostic

GFL-TOUR-005Blocking

Saved tour cannot resume safely

Snapshot, account or authoritative state no longer match safely.

Platform: Android, iOS
Affected areas: Tour resume
Retry: No

Likely causes

The tour was opened with a different account or from an outdated state.
The safe online check has not completed yet.

Steps

What do you want to do with the open tour? Check whether the correct tour can continue. If you deliberately ended it, the current tour is closed; otherwise keep the existing data.
A general error alone is no reason to end the tour. Do not uninstall, clear data or sign out.

Start diagnostic

GFL-MAP-001Notice

Map unavailable

The map module, location data or connection is unavailable for this view.

Platform: Android, iOS
Affected areas: Maps, Location
Retry: Yes

Likely causes

GPS or device sensors are not providing stable enough readings right now.
Metal, a magnetic case or the surroundings are affecting the compass heading.

Steps

A blank map, a hidden search area, jumping GPS and an incorrect heading need different help.
Read the current message and requirement. Choose only the matching case; the other cases are not additional required steps.

Start diagnostic

GFL-MAP-002Notice

Compass not reliably available

The device is not providing sufficient or stable heading data.

Platform: Android, iOS
Affected areas: Compass, Accessibility
Retry: No

Likely causes

GPS or device sensors are not providing stable enough readings right now.
Metal, a magnetic case or the surroundings are affecting the compass heading.

Steps

A blank map, a hidden search area, jumping GPS and an incorrect heading need different help.
Read the current message and requirement. Choose only the matching case; the other cases are not additional required steps.

Start diagnostic

GFL-PROGRESS-001Blocking

Media permission required

A selected photo, video or audio task needs camera or microphone access.

Platform: Android, iOS
Affected areas: Tasks, Media permissions
Retry: Yes

Likely causes

The selected task is missing camera, microphone or location permission.
The task has not finished confirming or syncing yet.

Steps

Answers, memory, drawing, media and sensors have different requirements.
Read the current message and requirement. Choose only the matching case; the other cases are not additional required steps.

Start diagnostic

GFL-NOTIFY-001Information

Push technically unavailable

Permission, device registration or the native notifications module is missing.

Platform: Android, iOS
Affected areas: Notifications
Retry: Yes

Likely causes

Notifications are disabled in GFL or the device settings.
The current test build or device does not fully support push notifications.

Steps

App preferences, device permission, a local test and delivery from the server are separate checks.
Open Profile → Settings → Push notifications. Read the status and choose the matching case. A missing message alone does not prove a device or server fault.

Start diagnostic

GFL-STORE-001Information

Real-money purchases disabled

This is intentional; only the earned-Coin economy is active.

Platform: Android, iOS
Affected areas: real-money purchases, earned Coins
Retry: No

Likely causes

Real-money purchases are intentionally not enabled.
The confirmed Coin balance has not refreshed for this account yet.

Steps

Purchase, activation and use are separate steps. Check the cost and confirmation in the app.
Read the current message and requirement. Choose only the matching case; the other cases are not additional required steps.

Start diagnostic

GFL-GALLERY-001Information

Public Gallery disabled

Feed, publishing and public report/block functions are not released.

Platform: All platforms, Android, iOS
Affected areas: public Gallery
Retry: No

Likely causes

The public release or feature has not been enabled yet.
The download or feature claim did not come from a confirmed GFL channel.

Steps

Check getfreelost.app instead of a third-party download link.
Treat missing public store links as current status, not a technical error.

Start diagnostic

GFL-ACCOUNT-001Blocking

Sign in again to delete

The deletion request has no valid session for the affected account.

Platform: Android, iOS
Affected areas: Account deletion, Sign-in
Retry: Yes

Likely causes

The session expired or no longer belongs to the account being deleted.
A deletion is already running, needs a waiting period or has not been fully confirmed.

Steps

What is visible during deletion? After a successful response, the app signs out and leaves settings. For an error or uncertainty, use the existing public deletion route. Signing out alone does not prove complete local cleanup.
The public “Delete account” page provides the existing deletion email link. Do not send credentials.

Start diagnostic

GFL-ACCOUNT-002Notice

Account deletion already running

An existing deletion job is active and must not be duplicated.

Platform: Android, iOS
Affected areas: Account deletion
Retry: Yes

Likely causes

The session expired or no longer belongs to the account being deleted.
A deletion is already running, needs a waiting period or has not been fully confirmed.

Steps

What is visible during deletion? After a successful response, the app signs out and leaves settings. For an error or uncertainty, use the existing public deletion route. Signing out alone does not prove complete local cleanup.
The public “Delete account” page provides the existing deletion email link. Do not send credentials.

Start diagnostic

GFL-ACCOUNT-003Notice

Resume deletion later

The existing job is waiting for a safe retry time.

Platform: Android, iOS
Affected areas: Account deletion
Retry: Yes

Likely causes

The session expired or no longer belongs to the account being deleted.
A deletion is already running, needs a waiting period or has not been fully confirmed.

Steps

What is visible during deletion? After a successful response, the app signs out and leaves settings. For an error or uncertainty, use the existing public deletion route. Signing out alone does not prove complete local cleanup.
The public “Delete account” page provides the existing deletion email link. Do not send credentials.

Start diagnostic

GFL-ACCOUNT-004Blocking

Deletion cannot retry automatically

After self-service, the request needs the official legal deletion route.

Platform: Android, iOS
Affected areas: Account deletion
Retry: No

Likely causes

The session expired or no longer belongs to the account being deleted.
A deletion is already running, needs a waiting period or has not been fully confirmed.

Steps

What is visible during deletion? After a successful response, the app signs out and leaves settings. For an error or uncertainty, use the existing public deletion route. Signing out alone does not prove complete local cleanup.
The public “Delete account” page provides the existing deletion email link. Do not send credentials.

Start diagnostic

GFL-ACCOUNT-005Blocking

Account deletion incomplete

At least one protected deletion phase was not confirmed safely.

Platform: Android, iOS
Affected areas: Account deletion
Retry: Yes

Likely causes

The session expired or no longer belongs to the account being deleted.
A deletion is already running, needs a waiting period or has not been fully confirmed.

Steps

What is visible during deletion? After a successful response, the app signs out and leaves settings. For an error or uncertainty, use the existing public deletion route. Signing out alone does not prove complete local cleanup.
The public “Delete account” page provides the existing deletion email link. Do not send credentials.

Start diagnostic