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Tours

When a tour cannot be generated

Use the action shown to distinguish waiting, retrying and new planning.

01

What to do

Use the action shown to distinguish waiting, retrying and new planning.

  1. 1Check internet, location and an active mode.
  2. 2If “Retry in …” appears, wait for the displayed countdown; do not tap repeatedly.
  3. 3For a temporary connection, verification or saving error, use the offered retry. Your choices and the same request are kept.
  4. 4Only if the app offers new planning or filter editing: adjust starting point, distance, duration or interests as needed and confirm the new plan.
  5. 5Start only after the preview is confirmed and saved.
Guided troubleshooting